Refund policy
Return & Refund Policy
No Refunds Except for Damaged or Defective Products
All sales are final. We do not offer refunds or exchanges unless the product you received is damaged or has a manufacturing error.
If you receive a defective or damaged item, we’re happy to offer a free reprint or a refund, depending on your preference.
Reporting a Problem
To be eligible for a replacement or refund:
- You must contact us within 30 days of your purchase.
- Provide your order number, a description of the issue, and clear photos showing the damage or error.
Please send this information to our customer service team at support@justgirlythings.store.
Resolution Options
Once your claim is reviewed and approved, we will:
- Arrange a free reprint of the affected product, or
- Issue a full refund to your original payment method.
Non-Returnable Items
Since each product is made to order, we do not accept returns or offer refunds for:
- Buyer’s remorse or change of mind
- Incorrect sizes, colors, or designs chosen by the customer
Contact Us
If you have any questions about this policy, please contact us at support@girlythings.store.
We’re here to help and ensure you have a great experience with our products.